Returns, Refunds, and Cancelations
What We Will Do Together:
- Step 1 –
- Raise a return/ replacement request within 2 days from the date of delivery, if you’ve received the wrong or expired product(s).
- Please raise a request here with the order and contact details –
https://avirupahomoeo.com/contact/
- You can also raise a request with us using the WhatsApp Chat option/ Email.
- Please raise a request here with the order and contact details –
- In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.
- Send us the Package Opening Video.
- Raise a return/ replacement request within 2 days from the date of delivery, if you’ve received the wrong or expired product(s).
Note: Package Opening Video is a must in each & every case.
- Step 2 – Give us 2 working days to review your return request.
- Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
- Step 4 – In case our reverse pick-up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your Avirupa Wallet.
- Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon stock availability.
Under what conditions can I return/ replace my product?
- Wrong product delivered.
- Expired product delivered.
- Damaged product delivered – Physical damage/ tampered product or packaging
- Incomplete order – missing products.
Under what conditions return/ replacement requests will not be accepted?
- Opened/ used/ altered products.
- Original packaging (mono cartons, labels, etc.) missing.
- The return/ replacement request is generated after 2 days from the date of delivery.
- The damaged/ missing product is reported after 2 days from the date of delivery.
How are returns processed?
Once you request to return a product with the package opening video, a pick-up is organized for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes quality control, a refund will be credited within 5 business days.
How are replacements processed?
Once your return request (with the mandatory package opening video) is approved and the returned product passes quality control, a replacement will be arranged. The availability of the replacement product is subject to current stock levels.
Timeline for Replacement: If stock is available, the replacement product will be shipped within 2 working days after the quality check of the returned item is completed. You will receive tracking details once the replacement is dispatched. It is expected to be delivered within 7-10 working days from the date of dispatch.
Force Majeure: Avirupa Homoeo Pharmaceuticals shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor or materials.
No Replacement, Only Refund: In cases where the requested replacement product is out of stock, a full refund will be processed instead, following the standard refund procedures outlined in the policy.
Can I cancel my order?
Please WhatsApp us at +91 9073079187 (Mon – Fri – 9 am to 6 pm), and we will help you in canceling the order.
**Avirupa Homoeo reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer, which may include having a verbal or written confirmation from the customer.
Note – Orders can be only canceled till the status is “Ready to Ship”.
How will I receive the refund for my canceled or returned product?
Refunds will be issued to the Digital Wallet associated with the customer’s account on our website.
If the customer prefers a refund to their Bank Account, a Transaction Fee will apply. This fee is 5% of the total amount, with a minimum charge of Rs. 50.
In case of Bank Transfer, money will be returned to the bank account/ credit/debit card or where the payment was made, within 7 business working days.
How long does it take to receive a refund for a canceled order or returned product?
We will process your refund within 7 business days in case of the cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post-completion of the quality check.
Please note, that this entire process takes 2 weeks after the return has been picked up.
Can I Order below the minimum order quantity?
No. You can’t order any item from our website/application below the minimum order quantity mentioned in any particular item. In case you order, below the minimum order quantity, your order will be rejected by the system and any money paid by you will be refunded after deducting 3% as cancellation fees.
