It provides clear information about the Rs. 9/- refundable processing fee, how it works, and answers to any related queries you might have.

Frequently Asked Questions (FAQ)-

1. Why am I being charged a processing fee for a free product?
   The nominal refundable processing fee of Rs. 9/- helps us verify that the order is genuine. This fee is to prevent misuse and fake orders. Once your order is delivered successfully, you will receive a refund of Rs. 9/- into your digital wallet on our website, to use on future purchases.
2. Is the processing fee refundable?
   Yes, the Rs. 9/- processing fee is fully refundable. After your product is successfully delivered, the amount of Rs. 9/- will be credit into your digital wallet on our website, to use on future purchases from our website.
3. Can I get a refund for the processing fee in cash?
   No, the processing fee will credited into your digital wallet on our website that you can use on future purchases from our website. It cannot be refunded in cash.
4. How will I receive the Rs. 9/-?
   Once your order is delivered, you will receive the refund amount into your digital wallet on our website that can be used on our website for future purchases.
5. What if I don’t want to make any future purchases?
   If you don’t plan to make future purchases, the Rs. 9/- is not of much use to you. However, we suggest taking advantage of it on your next purchase, it allows you to explore our wider range of natural products and find more ways to improve your hair care journey.
6. Can I use the wallet amount for any product on your website?
   Yes, the Rs. 9/- can be used for any product on our website.
7. Do I need to enter any promo code to use the Rs. 9/-?
   No, when making a purchase in the future, you don’t need to enter any promo code at checkout. You can use the money without any restriction.
8. How do I know if my order is genuine?
   We use the Rs. 9/- refundable processing fee as a way to ensure that only genuine customers are placing orders, and that includes verifying your intent. Once we receive your order and confirm delivery, we will refund the Rs. 9/- into your digital wallet with our website to validate the transaction.
9. What happens if I don’t receive my order?
   If you don’t receive your order, please contact our customer support team, and we will look into the issue. We are committed to ensuring you receive your product, and we’ll resolve any delivery issues promptly.
10. Are the products really free?
    Yes, the products are free of charge, but we charge a nominal refundable processing fee of Rs. 9/- to prevent misuse. The fee is refunded into the digital wallet on our website after successful delivery.
11. Is there any limit on how many products I can order?
    Yes, to prevent misuse, we limit the number of free products you can order is one (1). Please check the terms on our website for more details at 👉 https://avirupahomoeo.com/jaboran-herbal-free-product-policy/
12. Can I use the Rs. 9/- immediately?
    No, the Rs. 9/- will only be available after your free product has been successfully delivered. Once you receive it, you can use it on your next purchase.
13. Can I transfer or gift my wallet balance of Rs. 9/- to someone else?
    No, the wallet balance of Rs. 9/- is non-transferable and can only be used by the person who received it after the delivery of the free product.
14. How long is the Rs. 9/- into my wallet valid for?
    The wallet balance has unlimited periods of validity .
15. What if I change my mind after placing the order?
    If you wish to cancel your order, please contact our customer support team as soon as possible. Please go through the cancellation policy here👉 https://avirupahomoeo.com/jaboran-herbal-free-product-policy.
16. Will I be notified when my order is shipped or delivered?
    Yes, you will receive an email, SMS & WhatsApp notification when your order is shipped, and another notification once it has been delivered.
17. What if the product I received is damaged or defective?
    If the product you received is damaged or defective, please reach out to our customer support team immediately. We will guide you through the process of returning or exchanging the product.
18. Can I apply the wallet balance of Rs. 9/- to discounted or sale items?
    Yes, the wallet balance of Rs. 9/- can be used on discounted or sale items, unless stated otherwise in the terms and conditions.
19. Can I use the wallet balance of Rs. 9/- multiple times?
    Yes, you can use the wallet balance in a single transaction or in multiple transaction until the full ₹9/- is utilized.
20. Are there any restrictions on the products I can buy using the wallet balance of Rs. 9/- ?
    The wallet balance of Rs. 9/- can be used on all the products available on our website.
21. How do I contact customer support?
    You can contact our customer support team via email at [email protected] or call/WhatsApp our helpline at 9073079187/9433232744. We’re here to assist you with any questions or issues you may have.
22. What if I have further questions or issues with my order?
    If you have any further questions or issues, feel free to reach out to our customer support team via email or phone/WhatsApp. We are always happy to assist you.