It provides clear information about the ₹49/- refundable shipping fee, how it works, and answers to any related queries you might have.

Frequently Asked Questions (FAQ)-

A. About the Free Sample Offer (The Basics)

1. Why am I being charged a shipping fee for a free product?

The nominal refundable shipping fee of ₹49/- helps us verify that the order is genuine. This fee is to prevent misuse and fake orders. Once your order is delivered successfully, you will receive a coupon of ₹49/-, to use it on future purchases from our website.

2. Is the product really free?

Yes, the product itself is absolutely free. The ₹49/- is only for shipping verification and is returned to you as a coupon for future use. We’re doing this to prevent spam or fake orders.

3. What is the purpose of this Free Sample offer?

This offer is designed for first-time customers to genuinely try our Jaboran Herbal Anti-Hair Fall Shampoo before purchasing the final product. It’s intended for personal use and not for misuse or scamming of any free offers.

4. Is the shipping fee refundable?

Yes, the ₹49/- shipping fee is fully refundable in the form of a store coupon, not as cash. After your product is successfully delivered, the amount of ₹49/- will be given back as a coupon to use on future purchases from our website.

5. Can I get a refund for the shipping fee in cash?

No, the shipping fee will be given as a coupon that you can use on future purchases from our website. It cannot be refunded in cash.

B. Eligibility & Order Verification

6. Can I place multiple trial orders using different addresses or phone numbers?

No. Each household is allowed only one trial pack. We actively monitor for duplicate orders and may cancel suspicious attempts. Misuse may result in blacklisting.

7. Why might you verify my identity, and how?

To ensure a fair and genuine trial experience and prevent misuse, we reserve the right to verify your identity via email, phone, or OTP. Orders that fail this verification process may be cancelled.

8. How do I know if my order is genuine?

We use the ₹49/- refundable shipping fee as a way to ensure that only genuine customers are placing orders, and that includes verifying your intent. Once we receive your order and confirm delivery, we will refund the amount as a coupon of ₹49/- to validate the transaction.

C. Understanding & Using Your Coupon

9. How will I receive the ₹49/-?

Once your order is delivered, you will receive a coupon that you can use on our website for future purchases.

10. Where will I receive my ₹49/- coupon?

Your coupon code will be sent via WhatsApp within 24–48 hours after successful delivery. Please make sure your number is active and reachable.

11. Can I use the coupon of ₹49/- immediately?

No, the ₹49/- will only be available after your free product has been successfully delivered. Once you receive it, you can use it on your next purchase.

12. Do I need to enter any promo/coupon code to use the ₹49/-?

Yes, when making a purchase in the future, you need to enter the coupon code at checkout. The ₹49/- coupon can be used on future purchases with a minimum order value of Rs. 299/- and cannot be combined with other offers, as detailed in our policy.

13. Can I use the coupon amount for any product on your website?

Yes, the coupon of ₹49/- can be used for any product on our website.

14. Can I apply the coupon of ₹49/- to discounted or sale items?

Yes, the coupon of ₹49/- can be used on discounted or sale items, unless stated otherwise in the terms and conditions.

15. Can I use the coupon of ₹49/- multiple times?

No, you can’t use the coupon for multiple transactions. The coupon is for single use only.

16. How long is the coupon of ₹49/- valid for?

The coupon has a limited period of validity of 30 days from the date of issue of the coupon.

17. What happens if I don’t use the coupon within 30 days?

The coupon will expire automatically after 30 days from the issue date. It will not be extended or reissued, so be sure to use it in time!

18. Can I transfer or gift the coupon of ₹49/- to someone else?

No, the coupon of ₹49/- is non-transferable and can only be used by the person who received it after the delivery of the free product.

19. What if I don’t want to make any future purchases?

If you don’t plan to make future purchases, the coupon of ₹49/- is not of much use to you. However, we suggest taking advantage of it on your next purchase, it allows you to explore our wider range of natural products and find more ways to improve your hair care journey.

D. Order & Delivery Information

20. Will I be notified when my order is shipped or delivered?

Yes, you will receive an email, SMS & WhatsApp notification when your order is shipped, and another notification once it has been delivered.

21. What if there are unexpected delays in delivery?

While we strive for timely delivery (5-7 business days), sometimes unforeseen circumstances beyond our control (like natural calamities or public holidays) can cause delays. We appreciate your patience in such cases and will keep you updated via your tracking link.

22. What happens if I don’t receive my order?

If you don’t receive your order, please contact our customer support team, and we will look into the issue. We are committed to ensuring you receive your product, and we’ll resolve any delivery issues promptly.

23. What if I change my mind after placing the order?

If you wish to cancel your order, please contact our customer support team as soon as possible before dispatch. Refunds for cancelled orders will be issued to your Digital Wallet on our website. If you do not have an account and opt for a refund to your bank account, a transaction fee of ₹9/- will be applied, and the remaining amount will be refunded to your original payment method within 7 business working days. For full details, please refer to our cancellation policy.

24. What if the product I received is damaged or defective?

If the product you received is damaged or defective, please reach out to our customer support team immediately via email or WhatsApp within 24 hours of delivery with clear video evidence of the damage. We will guide you through the process of replacement or cash refund as per our policy.

E. Misuse & Consequences

25. What are the consequences of misusing the Free Sample offer or coupon?

Any attempt to misuse our offer, including placing multiple orders, providing fake details, or attempting coupon fraud (e.g., using bots), will result in order cancellation and immediate blacklisting of your account and/or shipping address. We reserve the right to deny future orders and may share details of misuse with e-commerce fraud-prevention platforms or legal advisors to protect our genuine customer base.

F. Getting Help & More Information

26. How do I contact customer support?

You can contact our customer support team via email at [email protected] or call/WhatsApp our helpline at 9073079187/9433232744. We’re here to assist you with any questions or issues you may have.

27. What if I have further questions or issues with my order?

If you have any further questions or issues, feel free to reach out to our customer support team via email or phone/WhatsApp. We are always happy to assist you.

💚 At Avirupa Homoeo, we are committed to helping you experience chemical-free, herbal wellness. Your trust means everything to us — and we’re here to support you every step of your hair care journey.